FAQs

1. When can I expect my order to be sent?

Orders will be shipped 2-10 business days after purchase.

2. How do I take care of my bakery goods?

Everything is handmade so please handle it with care! Embroidery and sewing are stitched by hand, clay is molded by hand, keychains are created by hand, so keep in mind that your bakery goods are not invincible! Avoid excessive tugging and banging. Keep away from sharp objects.

3. What I receive a damaged order?

Moon’z Bakery has no control over the post office after your order has been shipped. If you receive your product damaged, you may submit an inquiry through the contact page. I will get back to you as soon as possible to address the situation, but no refunds will be made. I am not responsible for lost packages, stolen packages, incomplete addresses or packages that were not picked up after shipment.